CEDRAL SELECT PROFESSIONAL CHARTER

 

Etex Exteriors UK manufactures and markets building materials, including fiber-cement roofing and facade materials under the brand name "Cedral", hereinafter referred to as the “Products”.

In order to promote the Products and the Cedral brand, Etex Exteriors UK wishes to establish a partnership with professional installers selected for their reliability and competence.

In this perspective, Etex Exteriors UK wants to create a network identified under the name "Cedral Select Professional".

The purpose of this charter is to define the membership criteria and the commitments that Cedral Select Professional members undertake to respect, as well as the advantages that such members will receive from Etex Exteriors UK in return.

Selection Criteria

In order to be able to become a member of the Cedral Select Professional program of Etex Exteriors UK , you will need to fulfill the following criteria when submitting your application and at any time while being a member:

  1. Be registered with the relevant commercial register and/or professional body;
  2. Have taken out any mandatory and market-standard insurance;
  3. Be in good standing with regard to tax and social security;
  4. Not be insolvent;
  5. Have proven previous experience with our Cedral products; and
  6. For Sidings installers only: (i) to have followed and validated the technical knowledge assessment course, (ii) to have participated in a Cedral Select Professional training and (iii) to have been technically validated by Etex Exteriors UK] on an ongoing project; For roofing installers only: to have been technically validated by Etex Exteriors UK on an ongoing project.

We reserve the right to refuse any membership application in case the above criteria are not fulfilled or if we deem, in our sole discretion, that you are likely not be able to fulfill your membership commitments below.

Commitments of the Cedral Select Professional Installer

As a Cedral Select Professional Installer, you commit yourself to:

  1. Strive to provide the customer with an outstanding service experience, in particular, with regard to quality and including professional after-sales services, thereby fulfilling the highest professional standards (including, for Cedral Select Partners, to respond to quotes requests within a certain agreed delay);
  2. Have all relevant certificates in place, such as for working in heights (if applicable);
  3. Execute the installation of the Cedral products according to applicable installation guidelines and the rules of good workmanship and, with regard to the installation of sidings, to ensure quality of the installation, you agree to use the recommended Cedral accessories;
  4. Have the installation executed by Cedral Select Professional-trained employees only;
  5. Use the promotional materials made available by Etex Exteriors UK to promote the Cedral materials and the Cedral Select Professional program and make his best efforts to use the Cedral products, where feasible;
  6. At least once per year have one project that has been executed by yourself using the Cedral materials technically validated by Etex Exteriors UK;
  7. Allow any work to be assessed and reviewed by Etex Exteriors UK at any time without any prior notice;
  8. Accept the processing of your personal data according the following privacy policy: https://www.cedral.world/en-gb/legal/privacy-policy/
  9. Provide a minimum of two reference pictures per year, and upon request assist Etex Exteriors UK in obtaining an executed customer consent form; and
  10. Not to subcontract the execution of the works.

Legal clarifications:

You remain solely responsible for the works executed and the conduct of your business according to all applicable laws (including health & safety, data protection), standards and regulations.

The estimated prices provided by a price calculation tool that may be made available by Etex Exteriors UK on its website are solely for information purposes and shall never be construed in any way as a form of offer. The Cedral Select Professional Installer must always set its prices independently and in full compliance with competition laws. You must never contact or ask Etex Exteriors UK to intervene in any way. No pricing information shall be exchanged between you and Etex Exteriors UK.

The membership in the Cedral Select Professional Program is currently free of charge to you. However, Etex Exteriors UK may in the future, at its sole discretion, also make the membership subject to the payment of a fee, the amount of which will be determined by Etex Exteriors UK at its sole discretion. In the event of a change to a paid membership program, members shall have an extraordinary right of termination.

Advantages of Membership

  1. Include the name and details of the Cedral Select Professional Installer in the list of Installers appearing on the following website www.cedral.world;
  2. Subject always to prior review and approval by Etex Exteriors UK, allow the Cedral Select Installer to upload reference pictures to their own profiles on the website;
  3. Provide the Cedral Select Professional Installer such marketing support as Etex Exteriors UK in its sole discretion deems appropriate;
  4. Use of the Cedral Select Professional label:

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Termination of Membership

Each party can terminate the membership to the Cedral Select Professional scheme at any given time and with immediate effect. Upon termination the reference to the Cedral Select Professional Installer will be removed from the website and the Cedral Select Professional Installer will immediately stop the use of the Cedral Select Professional trademarks and the Cedral Select Professional marketing material provided identifying such installer as a member of the Cedral Select Professional program. Such materials have to be returned to Etex Exteriors UK at the cost of the Cedral Select Professional Installer.

Etex Exteriors UK shall, in particular, be entitled to terminate the membership in case of non-compliance by Cedral Select Professional Installer with this Charter or in case of non-compliance with laws, rules and regulations by the same or if there is or may be a risk that the reputation of the Etex Exteriors UK will be negatively affected by acts or omissions by the Cedral Select Professional Installer (e.g., in case of repeated complaints by customers).